Our approach to refunds
Vidhi is a subscription service billed in advance for each period (typically monthly). We have made our pricing and limits explicit so you can decide before you pay whether a plan fits your needs.
We do not offer refunds on fees already paid for a period that has begun. Instead, we make cancellation simple — you can cancel anytime, and you keep access until the current period ends.
This policy applies to all paid plans (Starter, Pro, Firm).
How cancellation works
You can cancel your subscription from your account settings at any time.
- Effect of cancellation — further automatic billing stops immediately. Your subscription remains active until the end of the current billing period.
- Access after cancellation — full access continues until the period ends. After that, your account moves to a read-only state where you can export documents but no longer use AI features.
- Reactivating — you can re-subscribe at any time and resume where you left off.
When we do issue refunds
We will correct genuine billing errors. Examples:
- Duplicate charges — if your card was charged twice for the same period
- Charges after cancellation — if billing continued after you cancelled, due to a system error on our side
- Service unavailability — if Vidhi was significantly unavailable for a substantial portion of a billed period due to our fault, we may issue a credit or partial refund at our discretion
To request a correction, email us at [email protected] with your account email and the relevant transaction details. We aim to respond within two business days and process approved corrections within seven business days to your original payment method.
What is not refundable
The following are not refundable:
- Unused portion of a subscription period after cancellation (you keep access for that period instead)
- Fees paid for periods where the service was available and you chose not to use it
- Charges arising from misuse of the service or breach of our Terms of Service
Plan changes (upgrades and downgrades)
You can upgrade or downgrade your plan at any time.
- Upgrades take effect immediately. The price difference for the remainder of the current period may be prorated.
- Downgrades take effect at the start of the next billing period. You keep access at the higher tier until then.
Failed payments
If a renewal payment fails, we’ll notify you and try again. If we cannot collect payment, your subscription pauses and your account moves to read-only. You can re-subscribe anytime.
Disputes
If you believe a charge was wrong and we cannot resolve it through email, you may also reach out via the contact form. Disputes that cannot be resolved between us are governed by our Terms of Service.
Contact
For refund requests or billing questions, email us at [email protected].